Terms and Conditions

By using this website, you agree to the conditions listed below. If you do not agree or intend to breach these conditions, you are not authorised to use this website.

This website and all its content are subject to Trade marks and Copyright which are owned by Blackbird Aluminum Pty Ltd or its partners. Blackbird Aluminum Pty Ltd does not grant you any intellectual property rights on this website, its apps, pages, content, images, associated digital channels, social media pages, or overall content. You are not permitted to use any trade marks or copyright displayed on our website unless you have been granted direct permission as an authorised trading partner.
We do not warrant the completeness of any information you derive from this website and we are not liable for losses or damages arising from errors or omissions to this website or the use of this website (including issues and/or damages to your computer when using our website and digital channels). If any liability cannot be excluded by law, we limit our liability to the resupply of the relevant information or services.
Blackbird Aluminum Pty Ltd is not liable for damages, injuries or complications of any sort when engaging with, using or installing our Modular Pergola kits, brackets or any associated products. This includes delivery, pickup, unpacking, assembling, disassembling, installing, transporting or any other method of engagement. It is your responsibility you take appropriate measures to engage with our product in a manner that is safe and appropriate. It is also your responsibility that you use our products safely and ensure they are correctly installed in line with your local building guidelines. Where in doubt, you should consult with a building specialist to ensure your structure is compliant with local building standards which vary depending on location.
You release Blackbird Aluminum Pty Ltd , its servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this website.
Blackbird Aluminum Pty Ltd reserves the right without prior notice to discontinue or change specifications on products and services offered on this website and our other digital media channels without incurring any obligations.
Blackbird Aluminum Pty Ltd makes an effort to be as accurate as possible with our content. However, we do not warrant that our descriptions or related content on our digital channels area always error free, accurate, complete, reliable or current. If a product provided by Blackbird Aluminum Pty Ltd does not match our description, your only solution is to return our product in an unused condition. That said, it is best you contact us and one of our staff members will be happy to help.
Blackbird Aluminum Pty Ltd does its best to display products on our digital channels as accurately as possible. However, because the colours and shades you see depend on your screen, we cannot guarantee that your screen display of any colour is accurate. Blackbird Aluminum Pty Ltd will not be held accountable for any variance between the colour displayed for any given product on our digital channels and the actual perceived colour for this product itself.
Blackbird Aluminum Pty Ltd retains the right to adjust its prices at any time and without notice. Our prices displayed do not include taxes, delivery fees and assembly unless explicitly specified. In terms of items solid on our digital channels, Modaprax cannot confirm the price of any product until an order is paced. Despite our best efforts, a small number of our printed or digital items may be inaccurately priced. If an item varies from the displayed price on our website, Modaprax will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Links to this site are permitted, provided the full html page is loaded. Links to individual graphics or to areas that are considered "security areas" that bypass any security protection or password protect that Blackbird Aluminum Pty Ltd establishes are expressly prohibited. If you wish to use a graphic to link to this site please contact us.
This website may contain links to external websites and digital media channels. Blackbird Aluminum Pty Ltd does not guarantee, sponsor, endorse, guarantee or approprove any material or representation in tos websites. We also do not guarantee that the content on linked sites are free of computer viruses, defects or infringements.
You are permitted to use this website and you can only display, copy, distribute, download and print elements of this website for your own personal or private use. You are not permitted to change, reproduce, add, remove, edit, hack or interfere with this website or its material - this extends to all our digital media channels.
We cannot guarantee any file, data or program available for download from this website (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this website. This website may be inaccessible from time to time due to events outside Blackbird Aluminum Pty Ltd control or maintenance requirements.
We may use cookies to gather data in relation to this website and you consent to us doing so (N.B. you may be able to disable these cookies on your web browser) - for further details, you can review our privacy policy on this website.

Return and Refund Policy

You have an appropriate proof of your purchase from us (e.g. receipt or invoice).
The product and its packaging is in its original condition when purchased or delivered to your door (including manuals, accessories and packaging etc.).
The product has not been damaged or used by the customer (i.e. assembling your kit and then disassembling it for return or exchange AND/OR damaging it in the process).
The product must be in a condition to be resold unless the product is faulty before purchase. If a product is found faulty, please contact us via email immediately with screenshots of the damaged good.

If you made your purchase online
Please email within 30 days of purchase and include supporting evidence for reasons for exchange or return. Alternatively, you can contact us via our online : orders@blackbirdaluminium.com.au

Customer Guarantees
Blackbird Aluminum Pty Ltd kits come with guarantees under the Australian Consumer Law which includes that our products are;

Able to meet acceptable quality standards;
Fit for purpose advertised; or
Reasonably match the description or samples

If the product you purchased does not comply with our guarantees, you can choose to refund or exchange your product:
You will need to provide a proof of purchase (e.g. receipt, invoice or credit card statement) to receive exchange or refunds. If your refund is approved, it will be actioned using your original payment method.

Important information for your online returns:
For ‘change of mind’ returns, the original shipping fee will not be refunded. If you are seeking an exchange for another product (e.g. a different kit or bracket size), it is best we process a return and you can make a new order.

For customer guarantee (i.e. faulty) returns, all shipping fees will be refunded for refund requests. Exchanges will be posted free of charge.

It is important you complete the online form correctly and provide timely and sufficient evidence as per the requirements of our exchange and return policy. Failure to comply with our policy (e.g. if you claimed the product is faulty and we determine that claim to be false, or the product along with its packaging and accessories are not in its original form) we will not be able to return the product to you, nor process a refund or exchange until further reviews are conducted.

Contact Us
At Blackbird Aluminum Pty Ltd, we’re always here to listen.

Terms and Conditions

Return and Refund Policy

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